Frequently Asked Questions
Everything you need to know about shopping with Shizuka Collective.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces.
Do you offer international shipping?
Yes, Shizuka Collective ships worldwide. International delivery times vary by location, typically ranging from 10-21 business days.
What sustainable practices do you follow?
We prioritize ethical manufacturing and use high-quality, durable textiles designed to last. Our packaging is 100% recyclable and plastic-free.
How can I track my shipment?
Once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your package's progress.